Privacy Policy

1. Information We Collect

TITATEC is a brand operated by Capitec Inc. ("we," "us," or "our"). We may collect information that you provide when you place an order, request a quote, contact us, or use our website.

• Contact information such as name, email address, phone number, and shipping address.
• Order and transaction information.
• Payment-related information processed by our payment providers.
• Technical information such as browser type, device information, IP address, and website usage information.
• Information submitted through quote requests or other customer forms.

2. How We Use Information

We may use information we collect to:

• Process and fulfill orders.
• Provide customer service and respond to inquiries.
• Process quote requests and business communications.
• Operate, maintain, and improve our websites and services.
• Support analytics and marketing activities, where permitted by applicable law.
• Help prevent fraud, security issues, and unauthorized activity.
• Meet applicable tax, accounting, legal, and regulatory requirements.

3. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and support advertising or analytics.

Depending on the services enabled on our website, these technologies may include Google Analytics, Google Ads, Meta Pixel, or similar services.

You may be able to manage certain cookies through your browser settings and other available privacy controls.

4. Third-Party Sharing

We do not sell or rent personal information as a general business practice.

We may share information with service providers that help us operate our business, including e-commerce and payment providers, shipping and logistics providers, email and communication services, analytics providers, advertising platforms, and other business service providers.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the security of our customers and services.

5. Privacy Rights

Depending on where you live and applicable privacy laws, you may have rights regarding your personal information, including rights to access, correct, delete, or request information about the processing of your personal information.

California residents may have additional privacy rights under applicable California privacy laws. We do not sell personal information for monetary value. Contact us to exercise applicable California privacy rights.

Where applicable, privacy rights for individuals in the European Economic Area or United Kingdom may include rights under GDPR, including data portability.

6. Security, Retention & Legal Matters

We use commercially reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal, security, and business requirements.

Our website is not directed to children under the applicable minimum age required by law. We do not knowingly collect personal information from children in violation of applicable law.

This Privacy Policy is generally governed by applicable laws, including the laws of California where applicable, subject to any mandatory rights provided by the laws that apply to you.