Shipping Policy
Shipping Policy
We offer standard shipping across the Continental United States, with free shipping on orders over $99.00 and a flat-rate shipping fee of $7.99 on orders under $99.00.
Continental United States
Orders over $99.00: Free standard shipping.
Orders under $99.00: $7.99 flat-rate standard shipping.
Estimated transit time is generally 5–8 business days after shipment.
With our standard processing time of 1–2 business days, the estimated total delivery time is generally approximately 6–10 business days.
Alaska, Hawaii & U.S. Territories
Shipping costs and estimated delivery times are shown at checkout based on the destination, shipping method, and package details.
Order Processing
Orders are generally processed during our business hours. Orders received after our daily processing cutoff of 5:00 PM Pacific Time may be processed on the next business day.
Standard handling time is generally 1–2 business days.
We may use carriers including USPS, UPS, and FedEx, depending on the order, destination, and shipping method.
International Shipping – Japan
Orders shipped to Japan may be fulfilled from our warehouse in Shanghai, China. Estimated transit time is generally 10–20 business days, depending on the destination and carrier.
Customs duties, import taxes, tariffs, and other fees imposed by the destination country are the responsibility of the customer. These charges may be collected at checkout or by the carrier or customs authorities upon delivery, depending on the destination and applicable regulations.
Tracking Information
We will send a shipping confirmation email with the available carrier tracking information after your order has been dispatched.
P.O. Boxes
USPS may deliver to P.O. Boxes. UPS and FedEx generally require a physical street address. Please provide a physical street address when required to avoid fulfillment delays.
Shipping Delays
Estimated delivery times are not guaranteed and may be affected by weather, carrier delays, holidays, seasonal shipping volume, customs processing, or other circumstances outside our reasonable control.
Operating Entity: Capitec Inc.
Brand Name: TITATEC
Support Email: contact@gondolalights.com
Phone: +1 (949) 685-3792
Business Address: 2441 N TUSTIN AVE UNIT# H, Santa Ana, CA 92705-1661, USA
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)